Our Commitment to Your Satisfaction

At Beretta Sales Store, we apply the same precision and reliability to our returns process that defines every firearm and accessory we craft. We stand behind the quality of our products, including our premium 1301 Series, A400 Series, and all other firearms and accessories.

Return & Exchange Eligibility

Items Eligible for Return/Exchange

  • Unused products in original packaging
  • Items with manufacturing defects
  • Incorrect items received
  • Damaged during shipping

Non-Returnable Items

Based on our product offerings and regulatory requirements, the following items cannot be returned or exchanged:

  • Firearms (All series including 1301, 686, 687, 692, A300, A400, APX, ARX, ASE90)
  • Used or installed accessories
  • Personalized or custom-ordered items
  • Products without original packaging
  • Items purchased more than 15 days ago

Note: Firearms are subject to strict regulatory compliance and cannot be returned once the transfer process is complete.

Return Timeframe

You may return eligible items within 15 days of receiving your order. All returns must be initiated within this period.

Return Process – Step by Step

Step 1: Submit Return Request

Contact our customer service team at [email protected] with the following information:

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Content:

Dear Beretta Sales Store Team,

I would like to request a return/exchange for my order.
Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return: [Please specify reason – defective, wrong item, etc.]
Preferred Resolution: [Refund / Exchange for [Product Name]]

I confirm that the item is unused and in its original packaging.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Step 2: Receive Authorization

Within 1-2 business days, you’ll receive:

  • Return Authorization Number
  • Shipping instructions and address
  • Return shipping label (if applicable)

Step 3: Ship Your Return

Package the item securely in its original packaging with all accessories and documentation. Include the Return Authorization Number clearly on the outside of the package.

Step 4: Return Processing

Once we receive your return, we will:

  • Inspect the returned item (2-3 business days)
  • Process your refund or exchange
  • Send confirmation email

Refund Information

Refund Timeline

  • Processing Time: 3-5 business days after we receive and inspect your return
  • Credit Card Refunds: 5-10 business days to appear on your statement
  • PayPal Refunds: 3-5 business days

What’s Refunded

  • Full product price
  • Original shipping costs for defective or incorrect items

What’s Not Refunded

  • Return shipping costs (unless due to our error)
  • Original shipping costs on changed-mind returns

Exchange Process

For exchanges of eligible items:

  1. Follow the same return process above
  2. Specify the item you wish to exchange for in your request
  3. We’ll ship the new item once we receive your return
  4. Any price differences will be refunded or charged accordingly

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We’ll arrange for return shipping at our expense
  • Receive immediate replacement or full refund

Need Assistance?

Our customer service team is here to help with any return or exchange questions:

Email: [email protected]

Response Time: 1-2 business days

Business Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

Thank you for choosing Beretta Sales Store. We’re committed to ensuring your complete satisfaction with every purchase, reflecting the excellence and precision that define our brand.