FAQ

What types of products do you offer?

We specialize in premium firearms and shooting accessories, including our renowned 1301 Series, 686 Series, APX Series, and A400 Series shotguns and rifles. We also offer a comprehensive range of accessories, bags, cases, belts, and apparel designed for shooting professionals and enthusiasts.

Are your products suitable for competitive shooting?

Absolutely. Our product lines are specifically designed to meet the demands of competitive shooters, with precision engineering and reliable performance that professionals trust in high-pressure situations.

What shipping options are available?

We offer two main shipping methods:
• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)

How long does order processing take?

All orders undergo careful inspection and processing within 1-2 business days before dispatch. Each product is meticulously checked to ensure it meets our quality standards.

Do you ship worldwide?

We proudly serve customers globally from our base in Rexton, US. However, delivery to certain Asian regions and select remote areas may be restricted due to local regulations and logistical constraints.

What payment methods do you accept?

We accept all major payment options for your convenience: Visa, MasterCard, JCB, and PayPal.

Is my payment information secure?

Yes, we use industry-standard encryption and security measures to protect your payment information and ensure safe transactions.

What is your return policy?

We offer a 15-day return policy from the date you receive your purchase. If you’re not satisfied with your order, our dedicated support team will facilitate returns or exchanges according to our policy.

What if my product arrives damaged or defective?

We meticulously inspect all products before shipment. However, if you receive a damaged or defective item, please contact our customer service team immediately at [email protected], and we’ll resolve the issue promptly.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email that allows you to monitor your package’s progress through our carrier partners (DHL, FedEx, or EMS).

Can I modify or cancel my order?

Order modifications or cancellations must be requested within 24 hours of placement. Please contact our customer service team as soon as possible at [email protected], and we’ll do our best to accommodate your request.

How can I contact customer service?

For any inquiries, including delivery questions or special shipping requirements, please email us at [email protected]. Our team understands the importance of timely delivery for your shooting activities and will respond promptly.

What are your business hours?

Our customer service team operates during standard business hours in the Rexton, US timezone. We typically respond to emails within 24 hours.